Cancellation Policy

We are honored you've chosen PlayPatch to celebrate your child's special day! Because we reserve our facility, staff, and party time exclusively for your family, the following policy helps us provide the best experience for every guest. Payment Full payment is required to confirm your party reservation. Party dates are not guaranteed until payment has been received. Cancellation Policy Cancellations made more than 30 days before the scheduled party will receive a refund less a $50 administrative fee, or you may choose to receive a full credit toward a future PlayPatch party. Cancellations made 14–30 days before the party are non-refundable but may receive a one-time party credit to be used within six months. Cancellations made less than 14 days before the scheduled party are non-refundable. Rescheduling We understand that unexpected situations happen. Parties may be rescheduled one time with at least 14 days' notice, subject to availability. Requests to reschedule with fewer than 14 days' notice due to illness, severe weather, or other unforeseen circumstances may be considered at PlayPatch's discretion. Any approved rescheduled party must be held within six months of the original party date. No-Shows Failure to arrive for your scheduled party without prior notice will be considered a cancellation and is non-refundable. Changes to Guest Count or Party Package Guest count and party package changes should be submitted at least 7 days before your event whenever possible. While we'll do our best to accommodate requests, changes may be limited based on staffing, inventory, and availability. Thank you for understanding and supporting our small family-owned business. These policies allow us to provide every family with a well-prepared, memorable celebration.